SOPDECSUP001 - Contacting Germany Customer Support

Objective

This document aims to describe how Cropwise users can contact the German support team when they need help.

Purpose

Prevent the disruption of an efficient customer support process, ensuring improved response times, traceability, and reduced rework in the relevant areas.

Scope

This procedure applies to all Syngenta customers, distributors and internal customers who use Cropwise customer support in Germany.

Contacting France Customer Support

To reach out to Germany customer support, please refer to the list below for contact:

• Help Center: https://syd-eu.zendesk.com/ 
• Widget Integrated with Cropwise Protector: Question mark button on the bottom right.

• Widget Integrated with Cropwise Imagery: Edit and Manage > Contact Us.